Privacy Policy for Servixo

Effective Date: May 30, 2026

Last Updated: May 30, 2026

At Servixo (“we,” “our,” or “us”), operating under the inspiring slogan “Kaam Koi Bhi, Solution SerVixo”, we recognize that privacy is a fundamental right. We highly value the trust you place in us when sharing your personal information.

This Privacy Policy describes in exhaustive detail how we collect, use, process, store, and safeguard your information when you visit our website https://theservixo.com/ (the “Website”), book local services in Darbhanga and surrounding regions, or communicate with our team via WhatsApp, direct phone calls, or other offline channels.

By accessing our Website, utilizing our services, or interacting with us through any digital or physical medium, you explicitly consent to the collection, processing, and use of your information in absolute accordance with the terms outlined in this Privacy Policy.

1. Compliance with Indian Data Protection Laws

We are committed to protecting your personal data in strict compliance with applicable Indian laws, including:

  • The Information Technology Act, 2000 (and its subsequent amendments).
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  • The Digital Personal Data Protection (DPDP) Act, 2023.

Under the DPDP Act, Servixo operates as a “Data Fiduciary” (determining the purpose and means of processing personal data), and you, our valued user, are the “Data Principal” (the individual to whom the personal data relates).

2. Detailed Breakdown of Information We Collect

To connect you effectively with verified local service professionals in Kabilpur, Darbhanga, and nearby areas in Bihar, we must collect specific points of data. This information is categorized as follows:

A. Personal Information You Provide Voluntarily

This is the information you actively input while booking a service, filling out contact forms, or registering as a partner:

  • Identity & Basic Contact Data: Your full name, primary mobile number, alternative contact number, and WhatsApp number.
  • Service & Granular Location Data: Physical delivery address, landmark (essential for locating homes in local areas of Darbhanga), block, district, and pin code (e.g., Kabilpur – 846004). This ensures our service professionals do not get lost and can reach you on time.
  • Specific Booking Details: Information regarding the exact nature of the service you require (e.g., localized Home Repair, Education/Home Tuition, Digital Marketing, or Document Help), your preferred date, preferred time slot, and any special instructions or photos/descriptions of the problem area you share through our WordPress booking plugin (Ultimate Appointment Scheduling).

B. Information Collected Automatically (Website Usage & Metadata)

When you browse our Website, certain technical information is transmitted from your device to our servers automatically:

  • Technical Log Data: Your Internet Protocol (IP) address, browser type and version, language settings, browser user-agent string, time zone setting, operating system, and hardware platform.
  • Analytics & Session Data: Information about how you navigate through our Website, including page response times, download errors, length of visits to specific pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Cookies and Tracking Technologies: We utilize basic, functional cookies to optimize website performance. These cookies remember your service preferences, keep your WordPress appointment booking sessions active, and ensure that pages load quickly. You can manage, block, or delete cookies through your individual browser settings; however, doing so may limit your ability to use certain features of our booking system.

C. Communication Data (WhatsApp & Call Records)

Because Servixo operates on a “WhatsApp-First” framework to offer local convenience, communication metadata is highly vital:

  • WhatsApp Interactions: Any text messages, voice notes (often sent by local users to describe their service needs in detail), images, or documents exchanged with our official registered business number (+91 9204618167).
  • Direct Call Logs: Summary logs of telephonic conversations, booking negotiations, and customer feedback discussions with our active support desk.

3. How We Collect Your Information

We gather data through transparent, direct, and secure touchpoints:

  1. WordPress Booking Forms & Plugins: When you input details directly into the “Ultimate Appointment Scheduling” plugin or any custom inquiry forms hosted on our Website.
  2. Direct WhatsApp Integration (Click-to-Chat): When you click on our custom green WhatsApp Call-to-Action (CTA) buttons (such as “Book on WhatsApp”) and send us pre-filled or personalized messages.
  3. Manual Offline Registrations: When you call or text our support desk directly at +91 9204618167 to book a service over a phone call.
  4. Partner Application Forms: When local service providers (technicians, educators, drivers) submit their details to join the Servixo Partner Network.

4. How We Use Your Information

We process your personal data solely to fulfill your service requirements, maintain operational safety, and improve our regional service delivery. Specifically, we use your data to:

  • Fulfill Service Bookings: Identify, schedule, confirm, and assign the most suitable, verified local service professional to your request.
  • Facilitate Direct Communication: Send automated or manual booking confirmations, real-time technician arrival updates, pricing estimates, and customer support follow-ups via WhatsApp, SMS, or direct calls.
  • Optimize Local Operations: Map out service requests geographically to reduce travel times for our service partners in Darbhanga and nearby villages.
  • Quality Assurance & Feedback: Follow up with you after a job is completed to ask for ratings, reviews, and testimonials, helping us maintain high standards of service.
  • Safety & Fraud Prevention: Verify the identity of customers and partners to protect both parties from fraudulent bookings, safety issues, or payment disputes.
  • Legal Compliance: Maintain proper business records and comply with tax, regulatory, or law enforcement requirements under applicable Indian state and central laws.

5. Sharing and Disclosure of Your Information

We hold your trust in the highest regard. Servixo does not sell, rent, trade, or leak your personal information to third-party advertisers, telemarketers, or external marketing agencies.

We only share your information under the following strictly defined and limited circumstances:

A. With Servixo-Verified Service Partners

To get your job done, we must share essential details (your name, mobile number, specific service required, and delivery address/landmark) with the designated, verified professional assigned to your booking.

  • Our Safeguard: Our partners are contractually and ethically bound to use this information only to deliver the requested service. They are strictly prohibited from storing your contact information for personal use or contacting you for non-Servixo related matters after the service is completed.

B. Business Transfers

In the event that Servixo undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal data will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information.

C. Legal & Law Enforcement Requirements

We may disclose your personal information if required to do so by law, court order, or in response to valid requests by public authorities (e.g., police, tax authorities, or government investigative agencies) in compliance with the Information Technology Act, 2000 and other statutory mandates.

6. Data Security and Retention

Security Measures

The security of your personal data is a top priority for Servixo. We implement reasonable, industry-standard administrative, technical, and physical security measures on our WordPress hosting platform. This includes secure socket layer (SSL) encryption for all web traffic, database firewalls, and restricted administrative access to the backend of https://theservixo.com/.

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute, impenetrable security.

Data Retention Period

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. This includes:

  • Retaining your contact info and booking history to make future bookings faster for you.
  • Retaining communication logs for quality assurance and dispute resolution purposes.
  • Retaining legal and accounting records as mandated by Indian statutory guidelines.
  • Once data is no longer required for operational, legal, or analytical purposes, we safely delete or anonymize it from our databases.

7. Payment Processing and Offline Transactions

To keep your digital footprint highly secure, Servixo operates on a No Online Transactions model directly on our Website:

  • No Card Storage: We do not collect, process, or store credit card, debit card, bank account, or net banking information on our servers.
  • Direct Payments: All payments for services rendered are made directly by you (the customer) to the assigned service professional after the job is completed to your satisfaction.
  • Supported Offline Channels: You may pay the professional using cash or via your preferred UPI (Unified Payments Interface) apps (such as PhonePe, Google Pay, Paytm, or BHIM) directly to the professional’s personal UPI QR code or phone number. Any such financial transaction is completely external to the Website’s data storage and is subject to the privacy terms of your banking and UPI applications.

8. Third-Party Links, Integrations, and Plugins

Our Website utilizes trusted external integrations to enhance your booking experience. These include:

  • WhatsApp Business API & wa.me Redirects: When you click our WhatsApp buttons, you are redirected to the WhatsApp application, which operates under Meta’s global privacy policies.
  • WordPress Plugins: Active integrations like Etoile Web Design’s “Ultimate Appointment Scheduling” plugin are hosted on our secure web server, meaning your inputted details remain within our database and are not shared with the plugin developers.
  • Google Maps or Location Services: We may use location-based lookup services to help you identify your pin code or landmark.

We do not have control over, and assume no responsibility for, the content, cookies, privacy policies, or practices of any third-party websites, applications, or external services. We encourage you to read the privacy statements of every external link you visit.

9. Your Legal Rights & Choices (Data Control)

Under Indian data protection regulations (including the DPDP Act, 2023), you possess comprehensive rights regarding how your personal data is handled:

  • Right to Access & Review: You have the right to request a summary of the personal data we hold about you and a list of the service partners with whom your data has been shared.
  • Right to Correction (Rectification): If you find that your name, address, phone number, or booking details are incorrect or outdated, you can contact us to update and correct them immediately.
  • Right to Erasure (Data Deletion): You may request that we delete your customer profile, booking history, and contact details from our active databases. We will comply with this request promptly, except where we are legally required to retain certain records (such as tax/audit logs or active dispute records).
  • Right to Withdraw Consent (Opt-Out): If you no longer wish to receive transactional updates, promotional messages, or follow-ups from Servixo via WhatsApp or SMS, you can reply “STOP” to our WhatsApp message or contact us directly. Upon withdrawal of consent, we will stop processing your data, though this may prevent us from providing further services to you.

To exercise any of these rights, please send a written request to our Grievance Desk using the contact details provided in Section 11 of this policy.

10. Children’s Privacy

Servixo’s services are intended for use by individuals who are capable of entering into legally binding contracts under the Indian Contract Act, 1872 (typically individuals aged 18 and above). We do not knowingly collect personal information from children under the age of 18. If we discover that a child under 18 has provided us with personal information, we will take immediate steps to delete this data from our servers.

11. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our operational procedures, service offerings, or evolving legal and regulatory frameworks in India. Any updates will be posted directly on this page with a revised “Last Updated” date at the very top.

We highly encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the Website or our services after any modifications constitute your acknowledgment and acceptance of the updated terms.

12. Grievance Redressal & Contact Us

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any questions, concerns, clarifications, or formal grievances regarding our data practices, or if you wish to exercise your data rights, please contact our designated Grievance Officer:

Response Commitment: We aim to investigate and resolve all legitimate privacy concerns and data requests within 30 business days of receiving your communication.

Business Name: Servixo

Designated Grievance Officer: Support Desk Lead

Registered Office Address: Kabilpur, Darbhanga, Bihar – 846004, India

Primary Contact / WhatsApp: +91 9204618167

Official Website Support: https://theservixo.com/