Payment Policy for Servixo

Effective Date: May 30, 2026

Last Updated: May 30, 2026

Website: https://theservixo.com/

Slogan: “Kaam Koi Bhi, Solution SerVixo”

Registered Hub Address: Kabilpur, Darbhanga, Bihar – 846004, India

Welcome to Servixo. This Payment Policy outlines the financial terms, pricing structures, accepted offline payment modes, and billing protocols for all services booked through our website or coordinated via our official WhatsApp dispatch desk (+91 9204618167).

By utilizing our platform, interacting with our dispatch staff, booking services via Etoile Web Design’s Ultimate Appointment Scheduling plugin, or engaging a Service Partner matched through our network, you explicitly agree to the financial terms and conditions detailed herein.

1. Our Core Financial Philosophy: Zero Platform Payments

At Servixo, we are deeply committed to keeping local services simple, secure, and accessible for everyone in Darbhanga, Kabilpur, and nearby areas of Bihar. Unlike corporate, centralized service aggregator apps that charge high platform processing fees, inflate retail service rates, and lock your money in digital escrow accounts, Servixo operates on a 100% Direct Offline Payment model.

A. Why We Do Not Process Payments Online

  • Avoiding Cyber Fraud & Phishing: Online payment gateways can sometimes be targets for digital scams, card cloning, and payment phishing links. By keeping our website https://theservixo.com/ completely free of payment inputs, we eliminate the risk of your sensitive financial details being compromised on our servers.
  • Eliminating Digital Transaction Failures: In semi-urban and rural pockets of the Darbhanga district, mobile internet connectivity can occasionally fluctuate. A failed online transaction during a booking process leads to locked bank accounts, double-deductions, and customer frustration. By removing online gateways, we ensure your bookings are never halted by a network glitch.
  • Zero Convenience Surcharges: Online payment aggregators charge a Merchant Discount Rate (MDR) ranging from $1.5\%$ to $3\%$ on every card or net banking transaction. By enforcing a direct peer-to-peer payment model, we bypass these banking surcharges entirely. These savings are passed directly to you and our hardworking local partners.
  • Empowering the Local Economy: When you pay a local electrician, tutor, or beauty expert directly, your money stays within the Darbhanga community immediately. This ensures that independent local professionals receive their hard-earned income on the very same day without waiting for platform payouts.

2. Understanding Pricing Estimates vs. Final Quotations

A. Website Baseline Estimates

The pricing parameters, service rate sheets, and baseline estimates featured across the service catalog on our website are intended strictly as preliminary guidelines.

  • Variable Factors: Because physical structures, appliance conditions, electrical wiring age, and job complexities differ dramatically from one household to another in Darbhanga, a one-size-fits-all price is impossible.
  • No Hidden Fees: Our initial price ranges are shared on WhatsApp or displayed on our online booking forms to give you a transparent ballpark figure before a professional is dispatched.

B. The On-Site Diagnostic Phase

For technical or repair services (such as appliance maintenance, localized plumbing, structural painting, or security camera installations), a physical evaluation of the job site is crucial:

  • The Inspection Protocol: Upon arrival at your premises in Darbhanga, the assigned Service Partner will physically inspect the equipment or workspace, identify the root cause of the problem, and present a finalized, comprehensive quotation.
  • Explicit Approval Required: The Service Partner is strictly prohibited from commencing any physical work, dismantling any equipment, or procuring parts until you have verbally or via chat approved the finalized price quote.
  • Scope Changes: If, during the execution of a repair, the professional discovers additional hidden issues (e.g., a burnt motor inside a fan that was thought to only need a capacitor change), they must immediately pause the task, present an revised quote, and secure your fresh approval before proceeding.

C. The Visitation & Diagnostic Fee

We highly value the time, labor, and fuel spent by our independent Service Partners traveling on two-wheelers through local streets:

  • When Does It Apply? If our Service Partner arrives at your designated location, conducts a physical diagnosis of the issue, and presents a quote that aligns with our standard baseline rates, but you choose not to proceed with the work, you are obligated to pay a flat Visitation & Diagnostic Fee of ₹150.
  • Protecting Partners: This fee is paid directly and in full to the Service Partner to compensate them for their spent time, travel effort, and fuel.
  • Waiver of Visitation Fee: If you approve the quote and the partner completes the job, the ₹150 visitation fee is completely waived, and you only pay the agreed-upon price of the service.

3. Approved Offline Payment Methods (Direct-to-Partner)

Once the assigned Service Partner has successfully completed the job to your satisfaction, you must settle the bill directly with them on-site. Servixo officially approves and supports the following peer-to-peer channels:

Method 1: Cash Payments

  • Direct Handover: You can pay the professional in physical Indian Rupees (INR) immediately after the work is finalized.
  • Loose Change (Chutta) Responsibility: To prevent disagreements on-site, we recommend keeping sufficient loose cash on hand, as our partners may not always carry exact change for high-denomination notes (e.g., ₹500 notes).
  • Payment Acknowledgment: Once physical cash is handed over, please ensure the partner acknowledges the receipt of payment on your active WhatsApp chat thread with Servixo.

Method 2: Peer-to-Peer UPI Payments (Highly Recommended)

  • Digital Convenience: You can settle your bill digitally using any BHIM-UPI-enabled mobile application (such as PhonePe, Google Pay, Paytm, Amazon Pay, BHIM, or your direct mobile banking application).
  • The Scan-and-Pay Process: The Service Partner will present their personal UPI QR code or share their registered mobile number. You will scan the QR code using your app, enter the exact agreed amount, and authorize the transaction.
  • Verification Protocol: Prior to entering your UPI PIN and sending the money, you must double-check the recipient’s display name on your phone screen to ensure it matches the name of the verified Service Partner dispatched to your address.
  • Transaction Status: A UPI transfer is considered successful only when your banking application displays a green “Payment Successful” screen. In the event of a “Pending” status due to local bank server delays, you are requested to coordinate with the partner to verify receipt on their bank statement before they leave your premises.

4. Materials, Spare Parts, and Procurement Costs

For technical repairs, installations, and cosmetic upgrades, physical materials are frequently required to achieve a long-lasting fix. To maintain absolute fairness, we divide parts procurement into two transparent options:

[Service Partner Diagnoses Repair]
                 │
                 ├───> [Option A: Customer Buys Materials Directly from Local Shops]
                 │
                 └───> [Option B: Service Partner Procures Materials]
                                     │
                    [Customer Pays Advance for Parts > ₹500]
                                     │
                  [Partner Presents Official Retail Receipt]
                                     │
                     [Customer Reimburses Exact Receipt Amount]

Option A: Customer-Sourced Materials (Self-Purchase)

You retain complete freedom to buy the necessary hardware, spare parts, wires, or plumbing materials directly from your trusted local hardware merchants or electronic retailers in the Darbhanga market. Under this option, you are solely responsible for verifying the specifications, quality, and fit of the parts. The Service Partner will only bill you for their professional labor.

Option B: Partner-Sourced Materials (Reimbursement)

For your convenience, you may instruct the Service Partner to travel to the market and purchase the necessary parts on your behalf:

  • The Advance Payment Settle: If the estimated cost of the required materials exceeds ₹500, the Service Partner is entitled to request a reasonable upfront financial advance from you to purchase the parts.
  • Zero Platform Markup: Servixo enforces a strict policy against price-gouging. Our partners are prohibited from adding any hidden markups, commissions, or handling fees to the retail price of parts.
  • Receipt Verification: Upon returning from the market, the partner must present you with the original physical cash memo or tax invoice issued by the retail vendor. You agree to reimburse the partner the exact amount shown on that receipt.
  • Warranty Claims: Servixo does not sell or manufacture spare parts. Therefore, we provide no platform warranties on materials. Any product guarantees or warranty claims must be pursued directly with the manufacturer or the retail shop in Darbhanga from which the receipt was issued. We advise you to keep the physical purchase receipts safe for future reference.

5. Late Cancellation and Rescheduling Penalties

While booking a service slot on our live calendar is completely free, last-minute cancellations or rescheduling requests disrupt the daily earnings of our independent Service Partners, who organize their transit routes and decline other customer bookings to honor your slot.

  • Free Cancellation Window: You can cancel or reschedule any confirmed service booking free of charge up to 2 hours prior to your scheduled time slot. You can do this automatically by clicking the unique cancellation/rescheduling links included at the bottom of your Ultimate Appointment Scheduling email confirmation, or by sending a clear text to our WhatsApp desk (+91 9204618167).
  • The Late Cancellation Fee ($\boldsymbol{₹150}$): If you request a cancellation or change less than 2 hours before the scheduled appointment, or if you cancel after our Service Partner has already traveled and arrived at your doorstep:
    • A flat Convenience Surcharge of ₹150 will be logged against your user account.
    • To maintain a community-first approach, 100% of this fee is collected and handed directly to the affected partner to cover their fuel and lost earning opportunity for that hour.
    • This outstanding charge must be cleared either directly on WhatsApp or added as an additional balance to your next booking bill.

6. Critical Security and Anti-Fraud Warnings for Customers

At Servixo, your financial safety and peace of mind are our paramount concerns. We advise all our users to read and adhere to these security warnings carefully:

  • No OTP Requests: Servixo dispatchers, administrative staff, and Service Partners will never call, text, or WhatsApp you asking for a One-Time Password (OTP), credit card CVV, net banking password, or personal transaction verification code. If anyone demands this information under the name of Servixo, immediately terminate the communication.
  • No Online Payment Forms: If you ever see a form, pop-up window, or input box on https://theservixo.com/ asking you to enter credit card numbers, debit card details, or banking pins, do not fill it out. It may be a phishing attempt. Please take a screenshot and report it to our security desk immediately at +91 9204618167.
  • Secure UPI Usage: When initiating a UPI payment on-site, only enter your secure UPI PIN within your own trusted UPI application interface. Never enter your UPI PIN on a device belonging to a Service Partner, and never share your PIN verbally.
  • Official Channel Verification: Ensure all service communications originate from our official registered business number: +91 9204618167. Do not coordinate bookings, payments, or negotiations through a partner’s personal number unless specifically directed by our official dispatch desk.

7. Disputes, Overcharging, and Financial Grievance Resolution

We strive for absolute transparency in every local transaction. However, if a dispute arises regarding overcharging, material costs, or incomplete work, please follow our formal dispute resolution pathway:

[Financial Dispute Occurs] ──> [Contact Support via WhatsApp within 24 Hours]
                                                 │
[Provide Booking ID, Receipts, & Photo Proof] <──┘
  │
  └───> [Servixo Investigation & Verification (48 Hours)]
          │
          └───> [Mediation & Resolution Plan (Up to 7 Days)]

Step 1: Raise a Ticket via WhatsApp

If you believe a Service Partner has demanded payment exceeding the agreed quote, overcharged on materials, or delivered poor quality work, do not pay the disputed excess amount. Politely hold the payment and contact our helpline at +91 9204618167 immediately. You must report all billing discrepancies within 24 hours of the service completion.

Step 2: Provide Crucial Evidence

To help our support desk investigate the issue thoroughly, please send the following details via WhatsApp:

  1. Your unique Booking ID (received via confirmation email or WhatsApp text).
  2. The name of the dispatched Service Partner.
  3. Photos or scans of the material purchase receipts (if the dispute involves parts).
  4. Photos or video evidence illustrating the incomplete or substandard work.

Step 3: Resolution & Mediation Timeline

  • Investigation: Servixo will launch an internal review within 48 hours of receiving your complaint. This involves contacting the Service Partner, verifying local market prices for parts, and cross-checking the work scope.
  • Resolution: While Servixo is an intermediary and is not legally responsible for direct service transactions, we value our reputation. We will mediate a fair solution, which may involve getting the partner to correct the issue at no extra cost, arranging a discount, or suspending the partner from our network for policy violations. We pledge to resolve all legitimate payment disputes within 7 business days.

8. Governing Law and Amendments

These financial guidelines and payment rules are governed by and construed in accordance with the laws of India. Any legal proceedings, disputes, or arbitrations relating directly to this Payment Policy shall be subject to the exclusive jurisdiction of the competent courts in Darbhanga, Bihar – 846001, India.

Servixo reserves the right to amend, update, or revise this Payment Policy at any time to adapt to evolving banking guidelines, RBI regulations, and local market operations. Any updates will be published immediately on this page with an updated “Last Updated” date.

9. Contact Our Billing Desk

If you have any questions, require clarification on standard service rate sheets, or need to report a payment issue in Darbhanga:

  • Company Name: Servixo
  • Address: Kabilpur, Darbhanga, Bihar – 846004, India
  • Primary Contact / WhatsApp Desk: +91 9204618167
  • Official Website: https://theservixo.com/

Kaam Koi Bhi, Solution SerVixo. We thank you for choosing local, verified, and community-first services!