Booking Policy for Servixo

Effective Date: May 30, 2026

Last Updated: May 30, 2026

Website: https://theservixo.com/

Slogan: “Kaam Koi Bhi, Solution SerVixo”

Welcome to Servixo! This Booking Policy outlines the comprehensive rules, procedures, protocols, and expectations when you request, schedule, modify, or cancel a service booking through our online appointment booking system on our website or our connected WhatsApp channel (+91 9204618167).

By placing a booking request on our platform, you explicitly agree to be bound by the terms, timelines, and guidelines detailed below. We request you to read this document carefully before securing your appointment.

1. Our Specialized “Web-to-WhatsApp” Booking Process

To keep things incredibly simple, fast, and completely light on your smartphone’s storage, Servixo does not require you to download, update, or register on a heavy mobile application. We operate a highly optimized, integrated WordPress-to-WhatsApp dispatch system powered by our online booking calendar. This ensures a seamless bridge between modern web scheduling and direct, conversational customer support.

Step 1: Online Appointment Selection

  • Visit our official web portal at https://theservixo.com/ and navigate to the integrated Booking Section.
  • Browse and select your required service from our 12 Core Pillars (which include localized Home Repair, Education/Tuition, Digital Services, Document Assistance, and more).
  • Choose your preferred date and time slot using our live Ultimate Appointment Scheduling calendar interface.
  • Input your accurate contact details: Full Name, Active Mobile Number, WhatsApp Number (if different from your voice call number), and a highly detailed physical address accompanied by recognizable landmarks in Darbhanga (e.g., “Opposite Middle School, Kabilpur,” “Near the Lalbagh Durga Mandir,” or “Behind the Block Headquarters”). Precise landmarks are critical for our local service partners to locate your address without causing transit delays.

Step 2: Instant WhatsApp Redirection

  • Upon successfully submitting the WordPress booking form, our system will process your slot request and display a confirmation screen featuring a custom, high-visibility green button.
  • Clicking this button will automatically launch your WhatsApp application (or redirect you to WhatsApp Web if you are using a computer) and open a direct chat window with our official Servixo Business account: +91 9204618167.
  • A pre-formatted, custom chat message containing your unique appointment details, selected service, and preferred time slot will be automatically filled into your chat bar. Simply press Send to transmit the request to our dispatch desk.

Step 3: Dispatcher Review & Confirmation

  • Our dedicated local dispatch desk, physically located in Kabilpur, Darbhanga, reviews incoming requests in real-time.
  • Our team verifies the availability of active, background-checked Service Partners in your specific locality, confirms baseline pricing estimates, and assigns the nearest qualified professional to minimize travel delay.
  • Once assigned, we will send a final confirmation message back to your WhatsApp thread containing the estimated service cost, the name of the assigned professional, their verified contact details, and their estimated arrival window.

2. Scheduling, Arrival Windows, and Regional Service Areas

A. Coverage and Service Boundaries

Servixo’s localized operations are primary focused on Kabilpur, Darbhanga city, and the immediately surrounding semi-urban and rural areas of the Darbhanga district, Bihar (including key blocks and suburbs such as Laheriasarai, Bahadurpur, and Keoti).

  • Out-of-Radius Bookings: If a booking request originates from a location outside our active service partner radius, our dispatch desk will review the request manually. In such cases, we reserve the right to either decline the booking or propose a reasonable travel surcharge to cover the Service Partner’s additional fuel and transport costs. Any such surcharge will be communicated and agreed upon before a professional is dispatched.

B. Understanding Arrival Windows and Grace Periods

  • Target Arrival Windows: When you select a specific time slot on our calendar (e.g., 11:00 AM – 12:00 PM), we treat this as our target arrival window rather than an absolute deadline.
  • Local Environmental Delays: Our independent Service Partners travel on two-wheelers and local transport. They may occasionally encounter unforeseen delays due to heavy traffic on narrow lanes, seasonal weather fluctuations (such as intense summer heatwaves or monsoon-induced waterlogging/flooding in low-lying pockets of the Mithila region), or unexpected structural complexities discovered at a previous customer’s job site.
  • Standard Grace Period: We operate with a standard 30-minute grace period for all bookings. If a partner is delayed beyond this 30-minute window, our dispatch desk will proactively reach out to you via WhatsApp or a direct phone call to provide a revised ETA or arrange an alternative slot.

C. Lead Time Requirements

To ensure we can carefully review your request, perform quality matching, and dispatch the absolute best local professional for your specific requirements, we require a minimum lead time of 2 hours for all standard home repairs, cleaning, and maintenance appointments. Emergency requests may be processed faster depending on partner availability.

3. Financial Terms: Upfront Estimations and Direct Offline Payments

To shield our local community in Darbhanga from online payment gateway processing fees, internet banking fraud, and hidden card charges, Servixo operates a 100% Direct Offline Payment model.

A. The Estimation vs. On-Site Inspection Process

  • Web-Based Baseline Estimates: Any rates or price ranges displayed on our website or shared during the initial WhatsApp consultation are standard baseline estimates for normal, uncomplicated service scenarios.
  • On-Site Diagnosis: Upon arrival at your premises, the assigned Service Partner will physically inspect the job site, analyze the complexity of the issue (e.g., checking deep-wall plumbing leaks, assessing the height requirements for an AC installation, or analyzing rusted electrical mains), and present a final localized quote.
  • Verbal or Chat Consent: No physical work or repair will commence until you have verbally or via chat agreed to the final on-site quote presented by the Service Partner. This ensures absolute transparency and prevents any billing surprises at the end of the service.

B. Payment Methods (Direct-to-Partner)

Once the job is completed to your satisfaction and verified, you are required to settle the invoice directly with the Service Partner. Servixo does not hold, process, or collect funds on our web servers. You can pay using either of the following direct methods:

  1. Cash Payment: Handed directly to the technician or professional on-site.
  2. Direct UPI Transfer: Paid directly to the Service Partner’s personal UPI ID (via PhonePe, Google Pay, Paytm, BHIM, or your bank’s UPI app) by scanning their personal QR code or transferring to their registered mobile number.

Safety Advisory: Servixo personnel will never call or message you asking for your UPI PIN, banking passwords, credit card numbers, or OTPs. Please do not share any sensitive financial information on our website or in open chat threads.

4. Materials and Spare Parts Procurement Policy

Many technical services (such as plumbing, electrical repairs, appliance servicing, or painting) require replacement parts, hardware, or consumable materials to complete. Our policy gives you full control over how these parts are sourced:

  • Option A: Client-Sourced Materials (Self-Purchase) You are fully entitled to purchase all required spare parts, wires, pipes, or paint yourself from your trusted local hardware shops or electronic vendors in the Darbhanga market. Under this option, you are solely responsible for verifying the quality, dimensions, and specifications of the parts.
  • Option B: Partner-Sourced Materials (Reimbursement) For your ultimate convenience, you can request the Service Partner to purchase the required materials on your behalf. In this case, the partner will travel to the local market, procure the correct item, and present you with a physical retail purchase receipt from the vendor. You agree to reimburse the partner in full for the exact amount shown on the retail receipt. Servixo does not add any mark-ups, margins, or commissions to the cost of spare parts.
  • Parts and Material Warranties: Servixo does not manufacture or sell spare parts, and therefore provides no independent warranty on any materials used. All material warranties are strictly governed by the original manufacturer or the local retail vendor where the item was purchased.

5. Cancellation, Rescheduling, and Customer No-Show Policies

We highly value the livelihood of our local independent Service Partners, who organize their daily schedules and travel routes around your confirmed bookings. Because we utilize an automated online booking engine, we make it highly convenient for you to cancel or reschedule appointments yourself.

A. Self-Service Online Cancellation and Rescheduling

If you need to change your appointment, you do not have to wait on a support call. We provide two easy methods:

  1. Via Confirmation Email (Fastest Self-Service):
    • As soon as you place an appointment, our Ultimate Appointment Scheduling system automatically dispatches a detailed confirmation email to your provided address.
    • Open this email and scroll to the bottom. You will find two direct, secure buttons: “Cancel Appointment” and “Reschedule Appointment”.
    • Clicking these buttons will instantly open your web browser, cancel or update your slot on our live system, and automatically notify our dispatch desk in Kabilpur to halt the partner’s transit.
  2. Via WhatsApp Support:
    • If you cannot access your email, simply reply directly to your active booking chat thread on WhatsApp (+91 9204618167) or call our helpline. Please state your full name and registered mobile number, and request a cancellation or change.

B. Free Cancellation and Rescheduling Window

  • Minimum Notice: You are welcome to cancel or reschedule any booked appointment free of charge up to 2 hours prior to your scheduled appointment window.
  • No Penalty: Changes made within this window are processed with absolutely zero penalties, and the time slot is immediately released back to our public calendar for other customers in Darbhanga to utilize.

C. Late Cancellations and Modifications

  • The Threshold: If you cancel or reschedule an appointment less than 2 hours before the scheduled arrival window, or if you request a cancellation after our Service Partner has already traveled and arrived at your designated doorstep:
  • The Convenience/Travel Fee: A nominal Convenience and Travel Fee of ₹150 will be applied to your customer record.
  • Direct Partner Compensation: Because Servixo is a community-first platform, 100% of this ₹150 fee is collected from you and paid directly to the affected Service Partner to compensate them for their spent fuel, travel strain, and lost booking opportunities during that hour. This fee must be cleared before you can book any subsequent services on our platform.

D. Customer No-Show Policy

Our Service Partners are instructed to wait and attempt communication upon arrival. A booking will be officially classified as a “No-Show” under the following conditions:

  • The Service Partner arrives at your designated physical address and is unable to gain entry or establish contact with you.
  • Our dispatch desk attempts to reach you via physical visit, phone calls, and active WhatsApp messages for a period of 20 minutes from the start of your booking window, with no response or contact established.
  • Consequences: After 20 minutes, the booking will be marked as a “No-Show” and cancelled. The partner will return to their local station. A ₹150 travel fee will be logged on your account, which must be settled before we can accept any future service bookings from your mobile number.

6. Household Safety and Preparation Requirements

To guarantee a safe, highly efficient, and professional work environment for both your household and our independent Service Partners, we require customers to comply with the following preparation guidelines:

  • Adult Supervision Required: A responsible adult (18 years or older) must remain present at the residential or commercial property during the entire duration of the service delivery. Our partners are strictly prohibited from working inside a home if only minors or unattended children are present.
  • Protection of Personal Valuables: While our partners are background-checked, we strongly advise customers to secure all cash, gold ornaments, high-value jewelry, mobile phones, laptops, and sensitive personal or financial papers before the technician enters the workspace. Servixo and its partners are not liable for any missing, misplaced, or damaged personal property.
  • Workspace Preparation: To maximize efficiency, please clear the immediate working space before the partner arrives. For example, remove obstructions around the AC unit, empty the cabinet space under a leaking sink, or secure a quiet, distraction-free seating area for academic home tutoring.
  • Basic Utility Access: Please ensure that the Service Partner is provided with access to basic utility services (such as running water, a clean bucket, and electrical plug points) necessary to perform their repair or cleaning duties. For high-risk electrical tasks, a member of the household must assist the partner in locating and shutting off the main MCB power switch or circuit breaker.

7. Zero-Tolerance Safety and Behavior Policy

The safety, dignity, and physical well-being of our local service community in Bihar are our highest priorities. We are committed to fostering a mutually respectful environment.

  • Strict Code of Conduct: Servixo enforces a zero-tolerance policy toward any form of physical abuse, verbal shouting, psychological harassment, intimidation, or discrimination based on religion, caste, gender, age, language, or community background directed at our Service Partners.
  • At-Home Salon and Beauty Safety: To ensure the absolute comfort and safety of our female beauty and wellness partners performing on-site salon services, a female family member must be present in the home for the entire duration of the appointment.
  • Right to Abruptly Terminate: If a Service Partner feels physically unsafe, verbally threatened, or subjected to inappropriate advances or harassment at any point during service delivery, they have the absolute right to immediately stop all work, pack their tools, leave your premises, and report the event to our Kabilpur dispatch desk.
  • Legal Escalation: In severe instances of misconduct, abuse, or safety violations, Servixo will permanently blacklist the client’s contact details, delete their profile, and actively assist the affected Service Partner in registering a formal FIR (First Information Report) with the local Darbhanga Police authorities.

8. Customer Support and Escalation Paths

We are here to support you at every turn. If you need to verify an ongoing booking status, report a sudden scheduling delay, modify your landmarks, or voice a complaint regarding a partner’s work quality, please use our primary support channels:

  • Registered Hub Office: Servixo, Kabilpur, Darbhanga, Bihar – 846004
  • WhatsApp Support Desk: +91 9204618167 (Operational 24/7 for automated responses; active dispatcher review during business hours)
  • Direct Voice Helpline: +91 9204618167
  • Support Email & General Inquiries: Handled directly through our active WhatsApp support thread to ensure rapid, paperless resolution.

Kaam Koi Bhi, Solution SerVixo! We look forward to delivering reliable, safe, and professional services straight to your doorstep.